Backup Tips

Every once in a while we hear from a customer who has encountered something catastrophic at their site. This is a terrible thing to hear, and we feel an incredible amount of sympathy for organizations in this situation. It can be made even worse when we hear that the organization hasn’t been backing up their data. Why? Because an organization in this situation may have just lost one of their most valuable assets.

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Help Desk Tips

Whenever my mother has a problem with her computer, she calls me for help. For some unknown reason she doesn’t call her other children nor any of her grandchildren. But more important, she also never calls the Help Desk for the product she needs help with. Why?

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