Mergers, Buy-Outs, Retirements… Oh My! (Not us!)

It’s probably not customary to write a blog about the customers of another company, but I’m actually feeling bad for the customers of Common Ground, a donor management application which is in a period of significant upheaval. Because their parent company was bought out by a larger company, and the larger company has decided to phase out the program, current Common Ground users will now have two choices: 1) migrate to a program offered by their new ‘parent’ company that is geared toward larger organizations or 2) start all over, research all the available fundraising database applications and choose something new.

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Tips for Online Giving Pages

Most donors these days expect organizations to provide a way to donate online. However, not every online giving page is designed to best meet donor expectations. Here are a few tips to help you review your online giving page and make adjustments to ensure your donors have an efficient, secure, and friendly online giving experience. And if you have a tip I’ve not mentioned, please submit it in the comments section so that we may all benefit from it!

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New ‘e-course’ on ResultsPlus. TV

We are pleased to announce that a new course has been added to ResultsPlus.tv, our online library of recorded e-learning that helps users to learn ResultsPlus. The course is called Tribute Processing and its aim is to teach you about the process of recording and acknowledging gifts made in honor or memory of people or events. In addition, the course helps you understand how to set up and notify people who might wish to know about these gifts. We call them notificants, referring to the family members of a deceased person who has been memorialized or a living person or event being honored by a tribute gift.

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Learn From Your Donors

If you’re like most non-profits, you’re probably currently at some stage in the process of sending out a year-end appeal. Perhaps it’s an email appeal, or a phonathon, or a traditional mail appeal, all intended to take advantage of the most giving time of the year: December. My guess is that you’ll be sending it to anyone who hasn’t been specifically disqualified for some reason (requested no mail, deceased, etc.). In fact, it’s probably a really good time to use a ‘hail Mary’ approach for your appeal to anyone you know.

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