Learning ResultsPlus – A Class Act

This week is training week here at Metafile. A dozen dedicated ResultsPlus users will travel to tropical Minnesota during the first week of February to spend three days learning all they can about ResultsPlus. And despite the weather forecast that suggests it will be in the twenties with ‘a little snow,’ it will be a warm and cozy 70 degrees in our training room, with hot coffee and tea aplenty.

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Get the FAQs: Common Questions in the ResultsPlus Support Queue

I often review the requests from customers that come into the ResultsPlus support queue to get a feel for how our customers are using their database. The questions they ask, the scenarios they describe, and the problems they encounter provide very valuable information as we continue to look for ways to improve and grow ResultsPlus.

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Conquering Query

Sometimes I review the calls that come into the ResultsPlus support lines to get ideas on what to blog about. It’s always interesting to see and hear what customers are calling and talking about. And without fail, over the thirty years we’ve been in the business, the most common question asked is always ‘how do I build a query to… (insert example here).’

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Updated ResultsPlus Resource will Help You Keep Zipping Along

Have you ever noticed that when you enter a new constituent address into ResultsPlus, the city, state, and county automatically appear when you enter a ZIP code? If not, we’ve got some great news for you. The option to ‘Default city, state, county from zip code’ is found in the User Settings area of the Users dialog on the Administration tab in ResultsPlus. Your ResultsPlus administrator can enable this for you and help save you loads of time when entering new constituents and addresses.

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Keeping Up with the Current

Microsoft has been promoting upgrades to their new Windows 10 in a big way. They are offering it as a limited-time free upgrade to qualified Windows 7 and Windows 8.1 users, and this may be getting people to consider it sooner than they might otherwise. New computers are coming with Windows 10 installed, though some will offer ‘downgrade rights’ if you’d prefer to start on a more familiar and well-tested version. We are currently testing ResultsPlus in the Windows 10 environment and all appears to be going smoothly. Once the testing is complete, we’ll announce official support for this newest version of Windows.

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Make the Change to ResultsPlus Projects

Anyone currently using EventsPlus should know by now that support for this legacy special event management application will soon be ending. That may be unsettling for those who prefer things to stay as they are, but with most change also comes new opportunity. In this case, the new Projects area of ResultsPlus is the new opportunity, and it’s designed to be a better fit for current-day event management.

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